The latest from the Zoom blog

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better. 

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.