Join Zoom at Enterprise Connect

March 25-28, 2024

Orlando, FL
Gaylord Palms Resort & Convention Center

 

We invite you to join us at Enterprise Connect for a mix of customer panels, a keynote presentation, and an interactive booth on the show floor to see and hear about the full Zoom platform in action. Choose from a variety of Zoom-hosted experiences, from an unforgettable reception celebrating our customers to exclusive one-on-one meetings with our leadership team.

Not registered yet for the conference? Get $700 off a 3 or 4 day Conference pass OR receive a free Expo Plus pass with code "Zoom".

Explore Zoom Experiences
 

Are you a Zoom Partner attending Enterprise Connect? We'd love to connect with you!
Visit this page for more details on partner experiences.

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Visit the Zoom Booth #407

Stop by our booth for tech talks every 30 minutes and real-time demonstrations on Zoom's latest offerings that:

Drives impact with intelligence
Strengthens customer relationships
Makes teamwork more meaningful
Enables seamless workflows

Exclusive Zoom experiences at Enterprise Connect

Be our guest during Enterprise Connect by participating in a variety of Zoom-hosted activities, including:

A one-on-one meeting with a Zoom executive to discuss your unified communication goals and how we can best partner with you.

Havana Nights Cocktail Reception with HP | Poly, Monday, March 25 at 7 pm on the lawn of the South Beach Pool in the Gaylord Palms. Enjoy appetizers and drinks Havana style!

Customer Experience Leadership Lunch, Tuesday, March 26 at 12:30 pm in the Olea room at Villa de Flora inside the Gaylord Palms. Mingle with CX leaders and discuss the latest in CCaaS.

Let's Glow—90's Pizza & Putt Putt Party with Neat, Tuesday, March 26 at 7 pm on the Coquina Lawn in the Gaylord Palms. Get your retro on with glow-in-the-dark lawn games!

Sign up now

 

 

Speakers

Hear from our leadership team and product experts at Enterprise Connect

Smita Hashim

CPO, Zoom

Joseph Chong

Head of Platform & Industry Marketing, Zoom

Gary Sorrentino

Global CIO, Zoom

Jeff Smith

Head of Product: Meetings and Spaces, Zoom

Mahesh Ram

Head of AI Products,
Zoom

Graeme Geddes

Chief Growth Officer, Zoom

Agenda

Monday, March 25

Tuesday, March 26

Wednesday, March 27

Thursday, March 28

8:00 am - 8:45 am ET

45 mins

CREATING INTELLIGENT MEETING ROOMS: HOW AI IS RESHAPING THE MEETING ROOM EXPERIENCE

Chris Moss, Head of Platform Acceleration, Zoom

We've been hearing about AI-powered video meetings for a couple of years now, mostly aimed at providing better coverage of individuals within a conference room setting, along with offering better room analytics. But are these features adding value to the enterprise? This session will take a close look at AI-powered meeting rooms and will provide guidance on which capabilities enhance the room experience for the participants while making the IT/AV team's job easier.

8:00 am - 8:45 am ET

45 mins

JOB SHIFTING: WHERE AND HOW AI IS ELIMINATING & ADDING CX POSITIONS

Mahesh Ram, Head of AI Products, Zoom

For years, a key concern about AI is that it would take jobs from people. Though we have not yet seen evidence of layoffs because of AI, we have measured hard data on how it will impact hiring moving forward. During this session, you'll learn:

How is AI affecting hiring practices in the contact center?
What types of AI have the most profound impact on staffing?
Is generative AI causing layoffs?
What new jobs will emerge because of AI, and why?
What can you do to ensure your enterprise is well-positioned as AI adoption grows?

8:00 am - 8:45 am ET

45 mins

UC AND COLLABORATION SECURITY: EMERGING THREATS AND RESPONSES

Smita Hashim, Chief Product Officer, Zoom

As enterprise communications modalities continue to increase, so too do the risks from attack, data leakage, and non-compliance. Modern UC and collaboration security, governance, and compliance strategies must evolve to support mobile devices and apps, AI-generated content including meeting notes and transcripts, as well as team collaboration, virtual whiteboards, and much much more. In this session we'll share best practices to help you understand the evolving threat landscape and best practices to minimize risk.

11:00 am - 11:45 am ET

45 mins

KEYNOTE PANEL: A STRATEGIC CONVERSATION WITH VENDORS AND ENTERPRISE END USERS

Graeme Geddes, Chief Growth Officer, Zoom

What's the future of enterprise communications/collaboration/CX technology? Who's going to drive that future for communications, collaboration, and contact centers, and how will your enterprise adjust to the new world of AI, transitions in work styles, and the continued evolution of technology infrastructures?

1:00 pm - 1:45 pm ET

45 mins

WHERE'S THE VALUE IN UC&C FOR DIFFERENT VERTICAL INDUSTRIES

Dr. Lance Ford, Education Strategy Lead, Zoom

A panel of leading UC&C experts will provide detail on some vertical-specific use cases; discuss what the vendors may be developing in this area; and identify some best practices for aligning communications upgrades with important business transformation objectives. You'll come away with an understanding of how to leverage communications technology to solve problems unique to your vertical industry.

7:00 pm - 9:00 pm ET

120 mins

"HAVANA NIGHTS" COCKTAIL RECEPTION WITH HP | POLY

South Beach pool, Gaylord Palms Orlando

Join us at the Gaylord Palms South Beach Pool for appetizers and drinks Havana-style! Check out our rolled cigar bar, grab a hat from our Fedora wall and enjoy the warm evening listening to our solo latin guitarist.

 

 

 

 

 

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