How to enhance your customer experience with generative AI

If you think generative AI will take over customer service jobs in the future, you're not alone.

But if implemented correctly, AI can enrich the customer experience by automating repetitive tasks and enabling employees to focus on high-value projects and complex problem-solving.

Not sure where to start?

Check out this new report from Harvard Business Review to learn which customer service tasks to automate, which ones need a human touch, and new opportunities that can arise. Now's the time to redefine your customer service roles and use automation to elevate your employees' capabilities.

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