Zoom Day Asia 360

Date: Thursday, 11 July 2024

Time: 11:30 a.m. - 5:30 p.m.
Venue: Sands Expo & Convention Centre, 10 Bayfront Avenue, Singapore 018956

Are you ready to explore the tangible impact of AI on your employee and customer experience? Join us for an exclusive event where we delve beyond the hype to unveil the true potential of AI. Experience Zoom Day Asia 360- Delivering the future of employee and customer happiness today with AI-driven platform, a comprehensive event featuring immersive sessions such as customer panels, captivating keynote presentations, and interactive booths showcasing the complete Zoom platform in action. Dive into the world of AI and IT process automation at Zoom Day Asia 360. Explore how it fosters employee and customer happiness by enhancing productivity, simplifying tasks, and reshaping teamwork.

Jul 11, 2024 03:30:00 UTC













In this era of digital advancement, where customer expectations are evolving at a rapid pace, it's evident that the contact center is undergoing a significant transformation powered by AI. But how exactly are businesses incorporating AI into their contact centers? During the event, we will delve into what contact centers need to implement to maximise the benefits of AI and where AI can have the most significant impact.

Furthermore, at this event, we will unveil our vision for transforming the workplace. We'll introduce innovative AI-driven solutions for meetings, communication, and collaboration that are both accessible and practical for today's businesses. Amidst the buzz surrounding AI, the real challenge lies in moving beyond the hype and effectively harnessing its true potential within our daily operations.

Additionally, we will explore how a digital employee experience platform can enhance productivity and cultivate stronger emotional connections among employees.

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Hits and Highlights from Zoom Day Asia 2023

Why Attend

Immerse yourself in the vibrant atmosphere of Zoom Day Asia 360 and our dynamic show floor, where innovative solutions await exploration.

Gain valuable insights from industry thought leaders through expert-led panel sessions and impactful keynote presentations.
Gear up for the AI-driven future by mastering communication, collaboration, and customer experience strategies.
Explore Zoom's latest innovations and sponsor booths to find the perfect solution for your digital needs.
Participate in our Zoom Day Asia 360 Quest to win exciting Zoom swags.
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Nikhil Dwarakanath

Group Head of Data and Analytics

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Teera Kanokkanjanarat

CEO & Co-Founder

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Jackson Tan

Associate Director, Strategy & Transformation, Customer and Marketing
FairPrice Group

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Suman Thiagarajan

Programme Director, Future WorkPlace, Prudential Assurance Company

Director, Organisational Change, Prudential PLC

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Daniel Yong

Project and Community Initiatives Manager
The Singapore Association for the Deaf (SADeaf)

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Rahul Rupani

Head of Product - Eye Test

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Niko Walraven

Area Vice President APAC

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Anil Iype

Global Head of Business Development & Cloud Alliances

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Ricky Kapur

Head of Asia Pacific

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Gideon Pridor

CMO & Chief Storyteller
Workvivo (a Zoom Company)

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Inho Oh

Head of Solutions Engineering - South East Asia & Korea

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Dinesh Bedi

Head of Cx Solution Engineering APAC

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Candice Tan

APAC ISV Partner Manager

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Sheena Sacdalan

Senior Solutions Engineer

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Vinayak Patil

Senior Solutions Engineer

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11:30 a.m. - 1:00 p.m.

90 mins

Registration and lunch

1:00 p.m. - 1:20 p.m.

20 mins

Keynote: Delivering the future of employee and customer happiness today

Ricky Kapur, Head of Asia Pacific, Zoom

We've all heard a lot about the future of work and how AI will impact it. Generative AI has opened up new possibilities for how we communicate, collaborate, and serve our customers. But most of what we've heard is that AI is expensive and isn't ready for the enterprise, yet. Hear Zoom's vision for revolutionising the workplace, bringing innovative AI, meetings, communication, and collaboration solutions to market that you can use to elevate both employee and customer experience.

1:20 p.m. - 1:50 p.m.

30 mins

Reimagine teamwork with Zoom Workplace, your AI-powered collaboration platform

Inho Oh, Head of Solutions Engineering - South East Asia & Korea, Zoom

Reimagine how your teams work with an all-in-one, AI-powered collaboration platform. Streamline communication, increase employee engagement, optimise in-person time, and improve productivity, all with Zoom Workplace.

1:50 p.m. - 2:20 p.m.

30 mins

See it in Action: A Day in the Life with Zoom Workplace

Sheena Sacdalan, Senior Solutions Engineer, Zoom
Vinayak Patil, Senior Solutions Engineer, Zoom

Get a sneak peek of our AI-powered collaboration platform, designed to revolutionise teamwork by streamlining communication, enhancing employee engagement, optimising in-person interactions, and boosting productivity in flexible work environments.

2:20 p.m. - 2:50 p.m.

30 mins

Increase employee engagement with Workvivo, a community-led internal communications platform

Gideon Pridor, CMO & Chief Storyteller, Workvivo (a Zoom Company)

Find out how you could Increase employee engagement with a community-led internal communications platform. Discover how you can supercharge your internal comms, really engage your employees and create a strong sense of community across the business.

2:50 p.m. - 3:10 p.m.

20 mins

Employee Experience Panel:
How culture, employee engagement, AI and technology intersect

Nikhil Dwarakanath, Group Head of Data and Analytics, Grab
Anil Iype, Global Head of Business Development & Cloud Alliances, Logitech
Suman Thiagarajan, Programme Director, Future WorkPlace, Prudential Assurance Company Singapore | Director, Organisational Change, Prudential PLC

In this panel discussion, we will delve into the dynamic interplay between culture, employee engagement, artificial intelligence (AI), and technology. AI is at the forefront of revolutionising the modern workplace, catalysing significant transformations in how we work, collaborate, and engage with tasks. By leveraging AI-driven tools and technologies, organisations are witnessing profound improvements in productivity, task simplification, and employee engagement. Furthermore, AI is reshaping traditional notions of teamwork, paving the way for innovative collaboration methods and fostering a new era of workplace dynamics.

Join us as we explore the multifaceted impact of AI and technology on organisational culture, employee engagement strategies, and the future of work. Our esteemed panellists will share insights, experiences, and best practices for navigating this evolving landscape and harnessing the power of AI to drive organisational success.

3:10 p.m. - 3:25 p.m.

15 mins

Happy Break

3:25 p.m. - 4:00 p.m.

35 mins

New innovation to help you reimagine teamwork and strengthen customer relationships

Dinesh Bedi, Head of Cx Solution Engineering APAC, Zoom

In today's competitive landscape, customer experience (CX) technology stands out as a pivotal tool for fostering differentiation and cultivating lasting customer loyalty. As customer expectations evolve, the need for seamless, personalised, and engaging interactions across all touchpoints has become crucial. In today's dispersed team environments, creating connected workflows is essential to satisfy both customers and agents. Explore how AI-powered Zoom Contact Center can seamlessly integrate generative and conversational AI at strategic points throughout the customer journey, empowering businesses to foster meaningful relationships with their customers, and guaranteeing unmatched satisfaction and loyalty.

4:00 p.m. - 4:25 p.m.

25 mins

Customer Experience Panel:
How to Create Remarkable Customer Experiences that Your Customers Can’t Wait to Share

Rahul Rupani, Head of Product - Eye Test, Lenskart
Daniel Yong, Project and Community Initiatives Manager, The Singapore Association for the Deaf (SADeaf)
Jackson Tan, Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group
Niko Walraven, Area Vice President APAC, Neat

In today's competitive landscape, simply competing on price or product alone isn't enough to thrive. What are the key strategies for creating unforgettable customer experiences that set your brand apart and drive revenue growth in an ever-evolving marketplace?

In a world where differentiation is paramount, learn how to elevate your customer experiences and cultivate loyalty that transcends price and product. Join us as we navigate the path to creating truly remarkable interactions that leave a lasting impression on your customers.

4:25 p.m. - 4:45 p.m.

20 mins

Enable Seamless Experience: Build valuable experiences for your customers with Zoom’s Developer Platform

Candice Tan, APAC ISV Partner Manager, Zoom

In today's rapidly evolving digital environment, seamless and captivating video experiences are paramount. Whether facilitating telehealth consultations, virtual learning sessions, or live interviews, users demand nothing short of immersive embedded video experiences. Discover how to empower your developers with straightforward and customisable innovation strategies to future-proof your applications and ensure optimal customer experiences.

4:45 p.m. - 5:00 p.m.

15 mins

Case Study- Revolutionising Healthcare: Empowering Providers and Bridging Gaps Through Telehealth Innovations

Teera Kanokkanjanarat, CEO & Co-Founder, Arincare

Discover how Arincare is transforming healthcare access in Thailand with the implementation of Zoom Video SDK. With over 50,000 users across 13 hospitals, Arincare's MedCare Telehealth is revolutionising the delivery of healthcare. Patients now have access to high-quality medical consultations from anywhere, regardless of their location or socioeconomic status. The implementation of Zoom Video SDK has not only improved the accessibility and efficiency of telehealth services but has also transformed the healthcare landscape in Thailand.

5:00 p.m. - 5:05 p.m.

05 mins


5:05 p.m. - 5:30 p.m.

25 mins

Happy Hour